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      How do I add TTI Emails to a Whitelist?

      Not getting our emails? Are they going to spam? Here are some ways to correct this issue.

      If you are having issues receiving our emails, it is possible that our emails are being blocked- in many cases this may be because they come from an automated system.  In order to correct this issue, you will need to add our email domains to your firewall and/or email system.

       

      VAA Email Issues.

      If you are not receiving our emails, here are three steps to take.

      Step 1:

      If you are having issues with receiving emails from one or a few email addresses, add those email addresses to your contacts within your email system. This will allow emails sent from those addresses to be sent to your inbox correctly.  The exact steps will differ depending on your email provider, please see their support articles for assistance in completing this step.

      Step 2:

      If all TTI-related emails are either being sent to your spam or being blocked by internet security, then you or your company IT department will need to add all of the TTI email domains to their allow list.  They are as follows:

      @ttiltd.com
      @ttisi.com
      @ttisuccessinsights.com
      Step 3:
      In addition to the previous step, to get our emails about upcoming events, and reminders of events/training you have registered for.  Please also have your IT department add the following IP addresses to the allow list for our Hubspot account.
       

      Accidentally Opted Out of Emails?

      Did you hit unsubscribe without intending to? Check out this article on how to resubscribe.

       

      Client Email Issues.

      For client email issues, please have them follow step 2 adding our domains to their allow list.
       
      If you have attempted all of these steps and are still not getting our email, please call in and request to speak with a Solutions Consultant to take additional steps.
       
      If you have any questions, or if something does not work, please reach out to our Partner Support Team member by clicking the chat button in the lower right corner, or call us at (800) 869-6908.  We will be happy to help.