--- title: How can I give a Client a New Password? description: If you have a password that is not working, or needs to be reset, here is how to do this. --- [Skip to content](https://knowledge.ttisi.com/client-password#main-content) English Show submenu for translations ![myttisi-logo-light.png\]](https://knowledge.ttisi.com/hs-fs/hubfs/myttisi-logo-light.png?height=40&name=myttisi-logo-light.png) - [About](https://www.ttisi.com/about/) Show submenu for About - [Assessments](https://www.ttisi.com/assessments/) - [Solutions](https://www.ttisi.com/solutions/) - [Partnerships](https://www.ttisi.com/partnerships/) - [Resources](https://www.ttisi.com/resources/) Show submenu for Resources - [Research](https://ttiresearch.com/) - [Learning & Certification Programs](https://www.ttisi.com/learning-certification-programs/) - [Blog](https://www.ttisi.com/blog/) - [Global](https://www.ttisi.com/global/) - [Get Started](https://www.ttisi.com/get-started/) Open main navigation Close main navigation - [About](https://www.ttisi.com/about/) Show submenu for About - [Assessments](https://www.ttisi.com/assessments/) - [Solutions](https://www.ttisi.com/solutions/) - [Partnerships](https://www.ttisi.com/partnerships/) - [Resources](https://www.ttisi.com/resources/) Show submenu for Resources - [Research](https://ttiresearch.com/) - [Learning & Certification Programs](https://www.ttisi.com/learning-certification-programs/) - [Blog](https://www.ttisi.com/blog/) - [Global](https://www.ttisi.com/global/) - [Get Started](https://www.ttisi.com/get-started/) - English Show submenu for translations - Contact us Contact us Let's Begin Your Search - There are no suggestions because the search field is empty. 1. [IDS](https://knowledge.ttisi.com/ids?hsLang=en) 2. [Passwords](https://knowledge.ttisi.com/ids?hsLang=en#passwords) # How can I give a Client a New Password? ## If you have a password that is not working, or needs to be reset, here is how to do this. In your IDS account, locate the link that is having issues. Click the link name to open the link info page and click "Edit" at the bottom of the window.![Link-Info-1](https://knowledge.ttisi.com/hs-fs/hubfs/Knowledge%20Base/FAQ/Link-Info-1.png?width=600&name=Link-Info-1.png) At the top of the window, click "Passwords" to access the password system.![Link Options](https://knowledge.ttisi.com/hs-fs/hubfs/Knowledge%20Base/FAQ/Link%20Options.png?width=159&name=Link%20Options.png) Select the check box next to the name of the respondent password to change, then click the reset button.![Manage Password-1](https://knowledge.ttisi.com/hs-fs/hubfs/Knowledge%20Base/FAQ/Manage%20Password-1.png?width=688&name=Manage%20Password-1.png)   **If you have any questions, or if something does not work, please reach out to our Partner Support Team member by clicking the chat button in the lower right corner, or call us at (800) 869-6908.  We will be happy to help.** - [Getting Started](https://knowledge.ttisi.com/getting-started?hsLang=en#main-content) - [Terminology](https://knowledge.ttisi.com/getting-started?hsLang=en#terminology) - 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